Retail Assistant Manager

The Assistant Manager is responsible for assisting in the operation and performance of the store and deputising for the Store Manager. The Assistant Manager will proactively support the Store Manager in day-to-day operations in the store, including sales, staff, customer experience, security, health & safety, stock and resources management in order to achieve agreed objectives

Health and Safety – ensure that safety procedures are known, understood and followed by all colleagues

· ‘Zero Harm’ Programme – Assist in leading a safety-first culture, improving & maintaining site safety performance metrics, quickly identifying & resolving safety hazards & observing site safety governance.

· Observe all safety rules in place and ensure the requisite PPE is worn within designated areas. Report accidents/incidents/ observations and complete any documentation as required Ensure entire team are fully trained in H/S to meet the standards of the ‘Zero harm’ policy.

People Management – assist in managing staff across all areas of the site, in line with company policies

· Lead by example in terms of professionalism, commitment and customer focus

· Assist in ensuring the team are engaged, competent and developed in their role

· Along with the store management team, ensure team members are assigned to key service areas & have sufficient tasks to perform each day

· Engage in performance management and Learning and Development initiatives for team members as required.

· Provide timely feedback to team members on an ad hoc and scheduled basis as required

· Promote good industrial relations within the store and, as far as possible, deal with issues that arise

Sales – Meet and exceed agreed targets and Key Performance Indicators (KPIs)

· Monitor and analyse sales performance for relevant departments against budget & proactively exploit opportunities to sell our range of merchandise

· Ensure the efficient and cost-effective delivery of service to maximise sales

· Update yourself on matters concerning our competitiveness in the marketplace

· Coordinate and manage the transport schedule and support the Agri Sales function

Customer Care – demonstrate our commitment to excellence in customer experience

· Assist with customer queries and point of sale duties with the aim to exceed customer expectations

· Carry out regular reviews of issues that arise concerning customer care with the Branch Manager

Administration – assist in managing cash, wage costs, budgets and systems administration as required

· Ensure compliance with all company policies, procedures & legislative requirements

· Deliver excellent store standards consistently in line with business audit requirements & use findings of audits to carry out necessary changes to provide an improved customer service

· Monitor, check and record cash reconciliations, stocks, purchase orders, returns & refunds according to the guidelines laid down. Ensure that cash reconciliations and lodgements are completed and on time & report any irregularities. Monitor and check supplier’s advices and GRN’s for accuracy and completeness